This policy applies to purchases made directly through deloachsmusic.com. Orders placed on Reverb are governed by the policies shown on Reverb. Please review the listing, photographs, condition, specifications, and included accessories before purchasing. Questions? Contact us before ordering.
Sold as described
All gear is sold as described. We do not offer automatic returns or exchanges for a change of mind, personal preference, tone, feel, size, or compatibility when the item matches its listing. This applies to new, used, vintage, new old stock, B-stock, and clearance gear. Any more generous return terms expressly stated in an individual listing will apply to that item.
Damage, defects, or an item that does not match the listing
Please inspect and test your purchase promptly. Contact us within 7 calendar days after delivery if it arrives damaged, has an undisclosed defect, or materially differs from its description. Send your order number and a clear explanation, with photographs or a short video if practical. Please retain the shipping box, packing materials, and all included items while we resolve the issue. Reporting visible shipping damage within 48 hours helps us investigate quickly.
We will review the issue and arrange an appropriate resolution. For a verified shipping error, transit damage, undisclosed defect present on arrival, or material listing error, we will provide a prepaid return label when a return is needed. An approved return for these reasons receives a refund of the affected item price, applicable tax, and original shipping charge without a restocking fee. A repair, replacement, or partial refund may be arranged instead if you agree.
Disclosed wear, disclosed defects, and normal characteristics of used or vintage equipment are not listing errors. Damage caused after delivery by misuse, modification, or improper handling is not covered by this return policy. Do not arrange repairs or modifications at our expense without written approval. Nothing in this policy removes applicable statutory rights or warranty rights, or limits remedies that cannot legally be limited.
Discretionary change-of-mind returns
We may approve an exception in writing, but an exception is not guaranteed. Requests must be made within 7 calendar days after delivery. Approved change-of-mind returns are subject to a 15% restocking fee based on the item purchase price. Original shipping charges are not refundable, and the buyer pays return shipping. If the order included free shipping, our actual documented outbound shipping cost will be deducted from the refund. We will disclose the proposed deductions before you send the item back. These deductions do not apply to a return caused by our error or a verified problem described above.
Return authorization and condition
Contact us for written authorization and return instructions before shipping an item back. Ship an authorized return within 7 calendar days after authorization unless we agree otherwise. Return the same item, including its serial number, in the condition received, with its case, accessories, certificates, manuals, and original packaging where supplied. Repack it securely; for a buyer-arranged return, use tracked shipping with adequate coverage for its value.
For discretionary returns, new wear, alterations, missing items, or damage resulting from inadequate return packing may result in an additional documented deduction reflecting the loss in value, or refusal of the discretionary return. We will explain any issue and proposed adjustment. These conditions do not waive rights that applicable law gives you.
Refund processing
We inspect returns promptly and aim to issue approved refunds within 5 business days after receipt, or sooner when required by law. Refunds go to the original payment method. Your bank or card issuer may take additional time to post the credit. Exchanges depend on available stock.
Cancellations and availability
Contact us immediately to request cancellation before shipment. We cannot guarantee that a shipped order can be stopped. An order successfully canceled before shipment receives a full refund. Because we also sell in our physical shop and on other marketplaces, availability can occasionally change before stock is updated. If we cannot fulfill your order, we will notify you and refund it in full. If shipment is delayed beyond the promised time, we will offer the choice of agreeing to the delay or canceling for a full refund as required by law.
Contact Deloach’s Music
Email deloachsmusic@gmail.com with your order number, or call (912) 764-2527. Our shop is at 2123 Chanabby Court, Statesboro, GA 30458. Please obtain return instructions before sending merchandise.